Refund Policy

This Refund Policy explains how refunds work for Tomus Web Full Access and for other Tomus purchases. Tomus is provided by Individual Entrepreneur Konstantin Khalyushev, registered in Georgia (“Tomus,” “we,” “us”), Apartment N2 b Iv. Javakhishvili Str 91, Chugureti district, Tbilisi, 0162, Georgia. It forms part of our Terms & Conditions.

1. Who handles your order

Tomus Web Full Access is sold through our online reseller Paddle.com, which is the Merchant of Record for these orders. Paddle processes the payment, issues the receipt and issues refunds. Paddle’s own Buyer Terms also apply to your order. This policy adds our own refund guarantee to them; it does not reduce any right they give you.

2. 14-day refund guarantee for Tomus Web Full Access

Tomus Web Full Access is a one-time purchase, not a subscription. You can request a full refund within 14 calendar days of the date of purchase. You do not need to give a reason.

3. How to request a refund

• Through Paddle: go to paddle.net and request a refund for your order, or reply to the receipt email Paddle sent you; or
• Through Tomus: email info@tomus.app from, or mentioning, the email address used for the purchase. If you have it, include the order number from your Paddle receipt. We will submit the refund request to Paddle for you.

Refunds are approved and issued by Paddle. A request made within the 14 days qualifies for this guarantee even if it is processed after they end.

4. When you receive the money

Refunds are made by Paddle to the payment method used for the purchase. Paddle’s refund policy says that eligible refunds are processed within 14 days of approval. After that, the time it takes for the money to appear depends on your bank, card issuer or payment provider, which we do not control.

5. What happens to your access

When a full refund is completed, the Full Access granted by that purchase ends on your Tomus account. Your account, your learning progress and the free Daily Jam games remain available. The same applies if the payment is reversed through a chargeback; if you have a problem with your order, please contact us or Paddle first, because we can usually resolve it faster.

6. After 14 days

After 14 calendar days the guarantee in section 2 no longer applies. This does not affect any right to a refund, repair or other remedy you have under the law that applies to you, for example if Full Access was not provided as described. Where the law gives you a refund, you will receive it; it is not at our discretion. You can contact us or Paddle about your order at any time.

7. Other purchases

Tomus app on iPhone and iPad. Purchases and subscriptions made in the Tomus mobile app are sold by Apple, and refunds for them are decided by Apple. You can request one at reportaproblem.apple.com. A purchase in the mobile app does not include Tomus Web Full Access, and Tomus Web Full Access does not include purchases or subscriptions in the mobile app.

Chord progression analysis reports. The 14-day guarantee in section 2 does not apply to paid chord progression analysis reports. If you have paid for a report and it is not delivered or cannot be opened, email info@tomus.app and we will deliver it or refund the payment, in addition to any rights you have under applicable consumer law.

The 14-day guarantee does not extend to any other product, including the Tomas AI Buddy or any product we offer separately in the future, unless that product’s own terms say so.

8. Your statutory rights

Nothing in this policy limits or excludes the rights you have under the consumer law of the country where you live.

9. Contact

Questions about this policy or about a refund: info@tomus.app.